Service Dog Equipment
Frequently Asked Question
Do you have a catalog that can be mailed to me via the US Postal System?
We do not have a catalog as our products are custom made to your measurements.
Your best way is to just look on our web site and see the most up to date prices.
To get the GIRTH (the A measurement) use a fabric measuring tape (not a metal tape) and measure your dog around the rib cage just behind the front legs while your dog is standing. You can also use a string around your dog and then measure the string.
Yes, make sure of your measurements. If any questions about how to measure your dog you should contact us at: Sales@servicedogequipment.com and we will respond with assistance normally within 48 hours.
About my Order
Why haven't I received my order when I thought it should be delivered?
There are a few reasons why this could happen:
If you ordered on a weekend or postal holiday we are closed, other days listed on or home page as closed can delay the processing of your order.
Most orders are shipped out in 10 days of payment being received, it then can take 2-7 more days to get to you via US Postal Service Priority mail depending on how far away your order has to travel from our office in Utah.
Delays do occur in shipping, so wait one more day. If there is a weekend involved, wait till your delivery time on Monday and see if the items arrive.
If your one of our international client the delay may be due to clearing customs.
Your order could be lost in shipment; we will gladly look up the tracking number for you and find out where the shipment is.
As all vest and capes are custom made to the measurements you provide us, Refunds will be limited and reviewed on a case by case bases. However if any error was made on our part we will gladly correct it. If the error was on your part please contact us first and we will offer suggestions on how to resolve the issue. If you need to return it back to us, you must contact us first. 25% Restocking charge on All returns. ID Cards cannot be returned or refunded. Errors on our part will be corrected.
About PayPal
If your order does not require any special handling quotes, you may pay for your order using PayPal. Easy and Fast Send money instantly and securely with your credit card or checking account. Private and Secure Your financial information is not shared when you send money. Even we can't see it. PayPal is completely free for all U.S. buyers!
ID Cards
Can I Verify that Service Dog Equipment Issued the ID Card?
Yes you can verify we Issued the ID Card, by looking in our ID Cards Gallery or by email at IDs. We will be happy to respond within 24-48 hours.
Why does my ID Card have to expire?
Due to legal reason being placed upon us, we are being required to have all ID Card issued by us to have an Expiration date. Further this help prevent Fraud by person wishing to claim there dog as a service dog when it is not.
Do ID Cards Expire?
How do I renew my ID Card?
All card may be renewed at our website (http://www.servicedogequipment.com/idcards.html) or by fax or mail using the forms on our website. Renewals will have the same fee and require an updated photo of the dog.
Why do you require my dog's micro chip number?
The reason is simply that it is the only way to be sure of the ID of the dog for which we have acknowledged as being the service dog and have issued an ID card.
Why is your company's name and address information on the front of the ID Cards?
This information is on the card as our company is the one that acknowledges your dog as a service dog, based on the information you have provided and your agreement to our Disclaimer, Privacy Policy Statement, Terms and Conditions of Use Statement and Release as posted on our website.
Is there a minimum age for a service dog or ID card to be issued?
While there has not been a minimum age for a service dog established by law, but there may be in the future. Minimum standards in place within the ADA are that the dog be housebroken, have good manners and proper obedience training. Most dogs will be about a minimum of 1 years old before being put into service. Therefore, we reserve the right not to issue an ID card and will not issue for any dog less than 1 year of age.
Service Dog Equipment
8470 W 2700 S #111 Magna UT 84044-0111
Phone 202-239-0111 Fax 949-607-3742
E-mail: Service Dog Equipment